Training Design

We design your training

Make your training investment count.
Check out our design process for more information on how we do this...

Training Delivery

We train your leaders, trainers and teams

Our experience means we know how to get learning outcomes that drive your business results. We can present and facilitate your training material or ours...

Procedure Manuals

We write your procedure manuals

To improve your business efficiency, consistency and knowledge management, great procedure manuals are a must. Ordinary old procedure manuals may get dusty on a shelf, but not our CLEVER DOC manuals...

Coaching & Support

We coach & support

Want a more individual approach?
Want to get additional traction from your initial training?
We're here to help...

Kim's brief was to repackage our existing training information which had grown organically and was in need of an overhaul. It needed to be both professional and readily understandable to new employees.

The resulting training manual was a huge improvement. It clarified the role requirements and expectations for both myself and my team.

Kim discussed the role with new employees and provided an objective and helpful assessment to guide my next steps as an employer. She provided helpful guidance for me in managing employees. Her experience was obvious.
It was long overdue. I wish I had undertaken the task many years earlier
Shaun Barry
Director, Roadside Attractions, NZ
Before we engaged Kim most of the new processes took time to do and took even longer to teach new staff to be able to do correctly. It was frustrating and time wasting to wait for some things to happen before any training could take place.

After Kim completed our manuals, training a new person is so much easier. The manual has our in house processes documented in the way we do them and in a logical and easy to use system to find and follow instructions.

Now I hear... "Oh I've already done that, I just followed the instructions in the Operations Manual."
Kim, in the short term you were an expense! Now with our systems and manuals in place we find all our processes so much easier to do, to teach and to maintain and keep doing correctly every day. Your expertise and understanding throughout the process also made us question the logic we were dealing with. You are a pleasure to deal with and our received benefits have been immeasurable.
Paul Zarifeh
Seventhwave Wetsuits Ltd, NZ
Kim’s style and ability to read the audience, work with management and find the time to consult with individuals who need that ‘little extra (push)’ is outstanding. Whilst it is now several years since Kim was invited to take our Senior Area Managers through new processes to achieve increased results in sales and profitability; the results of her ‘people development’ continue to pay dividends for PPGL.
Ron Boskell
Kim Turner
Kim Greenhalgh

Training & Documentation Consultant

Our Story

For more than 20 years, my career has been focused on developing managers, trainers and teams to deliver top performance that drives business results.

I especially love helping experts to translate their knowledge into clear, actionable skills for others to grow and develop.

In my corporate career, I held national roles managing Professional Development teams in both Financial Services and Retail companies.

My training facilitation style is active, experiential, fun and practical. I draw on relevant on-the-job experiences to keep learners connected to the “real world”.

Since my tertiary study in Education, I’ve had a career focus and enthusiasm for growing and developing people to improve organisational productivity and performance.


• Managing training projects and teams
• Developing and designing training programmes
• Analysing training needs
• Facilitating training & planning workshops
• Developing Induction (Onboarding) programmes
• Providing on-the-job coaching
• Developing sales and operational manuals for businesses