The receptionist at your local medical centre isn’t asked to diagnose your condition. Nobody expects the cabin crew to fix technical issues with the aircraft. Yet so often in the workplace, engineers, scientists, IT experts, business analysts, operations managers, supervisors and others are expected to write policies and procedures, work instructions and all types of business documents. After all, they’re the experts, they’re best placed to pass on their knowledge, aren’t they?
These people are experts at what they do. But very often, creating effective documents isn’t a part of their skill set, or even their interest. So, when they’re asked to write, what do they tend to produce? Complex, techie writing that leads to confusion, mistakes, misunderstandings and many other problems. The hidden costs to the organisation are often very large.
In an ideal world, it would be great to have teams of skilled technical writers who produce all of your documentation, but the reality is your business may not have those resources. So, you work with what you have.
It’s tricky… After all, technical writing is a specialised profession that takes considerable training and experience to master. But there are things you can do to harness the skills and knowledge of your experts, and create documents that serve your business better.
These steps will help to set you up for more clarity, less mistakes and faster upskilling for your team. Writing clear effective content isn’t as easy as many people expect. I’ll be adding some more information about each of the 5 components above, so please re-visit us for more updates soon. If you’d like some help in getting your documentation working for you, contact us, and we’ll help you get it sorted.